On top of the operator's policy above, every refund carries a processing fee: 3.5% + €0.25 for card payments, or 2% for Alipay and WeChat Pay. It applies to all refunds, including cancellations inside the free-cancellation window — the fee charged when you pay is not returned to us when we refund.
Please come to be our guest with a happy mind, ready to experience something possibly new to you. You need warm clothes, decent winter shoes and a hat and gloves.
Not wheelchair accessible
Infant seats unavailable