On top of the operator's policy above, every refund carries a processing fee: 3.5% + €0.25 for card payments, or 2% for Alipay and WeChat Pay. It applies to all refunds, including cancellations inside the free-cancellation window — the fee charged when you pay is not returned to us when we refund.
Not wheelchair accessible
Not stroller accessible
Not suitable for pets
Infants must not sit on laps
Infant seats unavailable
Not recommended for people with back problems
Not recommended for pregnant travelers
Not recommended for people with heart conditions